Privacy Policy

Chelsea88 ("we", "us", "our", or the "Platform") operates the online casino and sports betting website located at chelsea88.cam. We understand that when you share personal data with us, you are placing trust in our ability to use and protect that data responsibly. This Privacy Policy is our commitment to honouring that trust.

This Privacy Policy applies to all personal data collected from individuals ("you", "your", or "the User") who register an Account with Chelsea88, visit our website, contact our support team, or otherwise interact with our Platform and services. It applies regardless of whether you are accessing Chelsea88 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location.

By registering an Account or using the Chelsea88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Platform.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact information, financial data, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, Chelsea88.
• "Data Processor" means a third party that processes Personal Data on behalf of Chelsea88 under a contractual arrangement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data.
• "Account" means the registered user account created on the Chelsea88 Platform through which you access our services.
• "KYC Data" means identity and payment verification documentation submitted by a User in compliance with Know Your Customer obligations.
• "Cookie" means a small data file placed on your device by the Chelsea88 website to store information about your preferences and session.

Chelsea88 is the Data Controller responsible for the Personal Data processed in connection with your use of the Platform. As Data Controller, Chelsea88 determines why and how your Personal Data is collected and processed, and is accountable for ensuring that processing activities comply with applicable data protection standards.

Where Chelsea88 engages third-party service providers to process data on its behalf (for example, payment processors, identity verification platforms, or analytics providers), those parties act as Data Processors. Chelsea88 enters into Data Processing Agreements with all such processors to ensure they are contractually bound to process data only on Chelsea88's documented instructions and to maintain appropriate security standards.

Chelsea88 collects the following categories of Personal Data in the course of operating our services:

Chelsea88 does not collect special category data (such as health data, racial or ethnic origin, political opinions, religious beliefs, or biometric data) other than where strictly required for age verification or responsible gambling compliance, and only with your explicit consent or where permitted by applicable law.

Chelsea88 processes your Personal Data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract we have with you — namely, to create and maintain your Account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) verification requirements, and record-keeping mandates.
• Legitimate interests: Processing is in Chelsea88's legitimate interests — or those of a third party — and those interests are not overridden by your rights. This basis covers fraud prevention, platform security, responsible gambling monitoring, and internal analytics for service improvement.
• Consent: Where you have given explicit, freely withdrawable consent — for example, for receiving marketing communications or for the placement of non-essential cookies — we process data on the basis of that consent.

Chelsea88 uses the Personal Data we collect for the following purposes:

• Account management: To register, maintain, and administer your Account, including authenticating your identity at login and processing Account updates.
• Service delivery: To enable you to access and use Chelsea88's casino games, live dealer games, sports betting markets (including Liga Super Malaysia, EPL, UFC, and esports), and all other Platform features.
• Payment processing: To process deposits and withdrawals via your chosen payment method (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, BTC, ETH, or USDT) and to maintain accurate financial records in Malaysian Ringgit (MYR).
• Identity verification (KYC): To verify your identity and age in compliance with our regulatory obligations and to prevent underage access to gambling services.
• Fraud and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other unlawful activities.
• Responsible gambling: To monitor gaming behaviour, identify indicators of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care obligations toward players.
• Customer support: To respond to your queries, resolve disputes, and maintain records of communications for quality assurance and audit purposes.
• Legal compliance: To comply with applicable laws, respond to regulatory inquiries, and enforce our Terms & Conditions.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features and enhancements based on aggregated, anonymised data where possible.
• Marketing communications (with consent): Where you have opted in, to send you promotional communications about Chelsea88 bonuses, new games, and platform updates via email or other channels. You may opt out at any time by contacting our support team.

Chelsea88 does not sell or commercially trade your Personal Data. We share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: We share necessary transaction data with payment processors (including those operating DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay infrastructure) to facilitate deposits and withdrawals.
• Identity verification providers: We engage regulated KYC and AML service providers to assist with document verification and sanctions screening. These providers process your identity documents under strict data processing agreements.
• Fraud prevention partners: We may share relevant data with fraud detection and prevention service providers to protect the integrity of the Platform and our player community.
• Legal and regulatory authorities: We will disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or regulatory direction, including in connection with AML and counter-terrorism financing obligations.
• Corporate restructuring: In the event of a merger, acquisition, or sale of all or substantially all of Chelsea88's assets, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

Chelsea88 uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on our Platform. A cookie is a small text file stored on your device that enables our Platform to recognise your browser and retain certain information between sessions.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential to the operation of the Platform, including session management, authentication, and security. They cannot be disabled without impairing core Platform functionality.
• Functional cookies: These store your preferences, such as language settings, region settings, and responsible gambling tool configurations, so you do not need to re-enter them each visit.
• Performance and analytics cookies: These collect anonymised or aggregated data about how Users interact with the Platform — such as which pages are visited most, how long sessions last, and which features are used — enabling us to identify improvements.
• Security cookies: These help detect and prevent fraudulent activity, account takeover attempts, and bot traffic on the Platform.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in and use certain Platform features. Non-essential cookies may be declined without affecting core service access.

Chelsea88 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial records and KYC documents.
• Role-based access controls ensuring that only authorised personnel with a documented business need may access Personal Data.
• Regular security audits, penetration testing, and vulnerability assessments of our infrastructure.
• Multi-factor authentication requirements for all administrative access to data systems.
• Incident response procedures and data breach notification protocols in accordance with applicable legal requirements.

While Chelsea88 takes all reasonable steps to protect your Personal Data, no method of electronic transmission or storage is completely secure. You play an important role in protecting your own Account by maintaining the confidentiality of your login credentials and notifying us immediately of any suspected unauthorised access.

Chelsea88 retains Personal Data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulation. The following general retention guidelines apply:

• Account data and transaction records: Retained for a minimum of five (5) years following Account closure or the last transaction date, in compliance with anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of five (5) years following Account closure or the completion of the relevant KYC process, as required by applicable AML regulations.
• Customer support records: Retained for a period of three (3) years from the date of the interaction, for quality assurance, audit, and dispute resolution purposes.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud prevention purposes, after which it is deleted or anonymised.
• Marketing consent records: Retained for the duration of your Account plus a reasonable period thereafter to demonstrate compliance with consent management obligations.

At the expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised such that it can no longer be associated with you as an individual.

Chelsea88 operates with infrastructure and service providers located in multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in, or processed in countries outside of Malaysia. Where such international transfers occur, Chelsea88 ensures that adequate safeguards are in place to protect your data, including:

• Transfers to service providers located in jurisdictions recognised as providing an adequate level of data protection.
• Contractual clauses with service providers that impose data protection obligations equivalent to those under which we collected your data.
• Technical and organisational measures to maintain data security throughout any international transfer.

By using the Chelsea88 Platform, you acknowledge that your Personal Data may be transferred to and processed in locations outside of Malaysia, and that Chelsea88 has implemented the safeguards described above to protect your data throughout any such transfer.

Subject to applicable law and certain limitations, you have the following rights in relation to the Personal Data Chelsea88 holds about you:

• Right of access: You have the right to request a copy of the Personal Data we hold about you and information about how we process it. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. You may update some information directly through your Account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing on legitimate interest grounds. Note that this right may be limited where we are required to retain data for legal or regulatory compliance purposes.
• Right to restriction of processing: You may request that we restrict the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your Personal Data where Chelsea88 relies on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The Chelsea88 Platform is intended exclusively for individuals who are at least 21 years of age. Chelsea88 does not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If we become aware that a minor has provided us with Personal Data, we will take immediate steps to delete that data and close the associated Account.

Parents or guardians who believe their minor child has registered an Account with Chelsea88 or submitted Personal Data to our Platform are encouraged to contact us immediately using the support details in Section 16 so that we can take prompt remedial action.

The Chelsea88 Platform does not contain links to external third-party websites, social media platforms, or external services as a matter of policy. Our navigation and content ecosystem is intentionally self-contained to minimise data exposure risk and to ensure Users remain within a controlled, secure browsing environment.

Where Chelsea88 integrates with third-party services for operational purposes — such as payment gateways for DuitNow, FPX, Touch 'n Go eWallet, or other Malaysian payment methods — those interactions are governed by the respective providers' terms and privacy policies. Chelsea88 is not responsible for the privacy practices of third-party payment or service providers, and we recommend reviewing their privacy documentation where relevant.

Chelsea88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where amendments are material, Chelsea88 will notify registered Account holders by posting a prominent notice on the Platform or by email to the address associated with your Account prior to the changes taking effect.

The effective date at the top of this page indicates when the current version of this Privacy Policy came into force. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your data. Your continued use of the Chelsea88 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.

Historical versions of this Privacy Policy are available upon request by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to Chelsea88's processing of your Personal Data, please contact our Data Protection team through the following channels:

For concerns related to responsible gambling practices, self-exclusion, or deposit limit settings, please visit our dedicated Responsible Gambling page, which contains additional guidance and support resources.